F&Q

Where are you based?

We are based in Germany and also ship all orders from Germany.


When will the order arrive?

We ship exclusively via DHL and all orders are shipped within 1-3 working days after receipt of payment with a tracking number, which will be sent to you by e-mail.
- DE 2-4 working days
- EU 4-7 working days
From this point on, the delivery time is in the hands of DHL. The times mentioned represent the average, actual delivery times may vary slightly.


Can I return items?

To ensure that the items you order meet your expectations, we always list the measurements in the product description that you can use to check. If you are not sure, you are welcome to send us a message via the support chat.

If an item does not fit you or does not meet your expectations, you have the right to return it to us within 14 days, provided the contents are in the same condition as before.

To exercise your right of withdrawal, please contact our e-mail address (sellsbydanchic@gmail.com). Returns are at your own expense.

We always strive to make you happy with your purchase.


Condition of the items

In order to better assess the condition of the items, the items are described on a scale of 1-10. 🧼

The majority of the items are in perfect condition, if an item has defects, these will be indicated!

If you have any questions, please feel free to contact us via the support chat or email (sellsbydanchic@gmail.com).